Amazon Connect
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Why Amazon Connect on AWS

Amazon Connect is a user-friendly, omni-channel cloud contact center that supports businesses of all sizes and lets you deliver excellent customer service at a cheaper cost. With Amazon Connect, your business can use voice, outbound campaigns, chat, tasks, customer profiles, contact lenses, voice ID, wisdom, and case features.

  • Make changes in minutes, not days or months.
  • Amazon Connect is so easy to set up and use that you can accelerate innovation. An omni-channel contact center may be set up quickly, allowing agents to start communicating and talking to customers straight away.
  • Save up to 80% compared to traditional contact center solutions.
  • Amazon Connect pricing costs less than legacy contact center systems. No minimum monthly fees, long-term commitments, upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance.

Amazon Connect supports your customers by accessing Amazon Connect AWS directory services from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

How it Works


Customer Service

Create a top-notch omni-channel voice and chat experience to help your customers wherever they are. Use a single user-friendly user interface (UI) for analytics, contact queuing, and contact routing.

Personalize Interactions

Amazon Connect makes it simple to automate conversations, detect consumer sentiment, verify callers, and enable features like interactive voice response (IVR) and chatbots, thanks to embedded artificial intelligence (AI) and machine learning (ML).

Improve Agent Productivity

Encourage more initiative and productivity from your agents. Real-time display of unified customer profiles suggested responses, and task tracking let customers’ problems be resolved swiftly.

AWS Free Tier


minutes per month of Amazon Connect service usage.


minutes per month of inbound DID calls.


minutes per month of outbound calls.


Direct Inward Dial number from AWS region location.

As part of the AWS Free Tier, you can get started with Amazon Connect for free. For the first 12 months of your initial Amazon Connect cloud contact center deployment in any region, you receive:

US Region, Add-Ons

  • One US toll-free number
  • 30 minutes per month of inbound toll-free calls made from the US

If you create your instance in the Asia Pacific (Sydney) region, you get one DID number from Australia, receive 30 minutes of inbound DID calls to that number, and can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.

Free Tier Capabilities - First Year


messages per month with Chat.


tasks per month with Tasks.


profiles per month with Customer Profiles.


minutes per month for audio calls with Contact Lens.


transaction per month with voice ID.