- Make changes in minutes, not days or months.
- Amazon Connect is so easy to set up and use that you can accelerate innovation. An omni-channel contact center may be set up quickly, allowing agents to start communicating and talking to customers straight away.
- Save up to 80% compared to traditional contact center solutions.
- Amazon Connect pricing costs less than legacy contact center systems. No minimum monthly fees, long-term commitments, upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance.
Amazon Connect supports your customers by accessing Amazon Connect AWS directory services from anywhere in the world on a secure, reliable, and highly scalable infrastructure.
- One US toll-free number
- 30 minutes per month of inbound toll-free calls made from the US
If you create your instance in the Asia Pacific (Sydney) region, you get one DID number from Australia, receive 30 minutes of inbound DID calls to that number, and can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.